As an SME Meridian PM firmly believes that adopting a more personal approach puts us ahead of the rest and certainly bigger is not always better!
One key reason is that the services offered by SMEs are far more personalised and bespoke, with more time assigned to ensuring that each customer receives exactly what they need.
The FSB note:
Experience at The Federation of Small Businesses suggests that the idea of working with SMEs is becoming increasingly popular with clients from all industries as they come to realise the advantages of doing so. Clients understand that SMEs are more likely to provide a customised service. They appreciate the fact that personnel will have individual knowledge of each client, as opposed to simply being a ‘faceless’ name in their database. They are also likely to work with the same representative or group of representatives throughout the engagement, rather than with a range of different agents. How many of you have had dealings with so-called account managers who have little knowledge as to who you are, or what your organisation stands for? The consistency inherent in SME staffing can save clients a great deal of valuable time in the long run as there is no need to repeatedly spell out their requirements every time they contact the firm.
Membership of the FSB provides Meridian PM with valuable legal, health and safety and network support, allowing us to spend more or our time focusing on the important stuff – our clients!
A copy of our membership certificate can be downloaded here FSB Membership Certificate.